Replies that sound like you. Because Kouzina learned from you.

Kouzina learns how your brand speaks

Set the tone once — warm, brief, always inviting the guest back — and it sticks across every outlet and platform.

A different reply for every review

Every guest gets a reply about their order, their complaint, their evening. Never a template.

You stay in control

Approve each reply before it goes out — or let Kouzina auto-send and flag only the ones that need you.

Every review. Every platform. Every outlet. One login.

AskKouzina watches Google, Zomato, Swiggy, TripAdvisor, EazyDiner and Facebook around the clock for your restaurants — drafts replies in your brand voice, and turns complaints into owned, trackable tickets.

MONITOR All 8 brands and every listing, unified into one live inbox.

REPLY AI-drafted responses to every guest — approve in one tap.

RESOLVE Critical issues become tickets with a name on them.

YOURS Your workspace, your outlets, your data — invisible to anyone else.

Good afternoon, Mohit

Here's where your reputation stands right now.

Rating trend by outlet LAST 8 WEEKS

Review volume by platform

Recurring themes — needs attention

Sentiment this month

Latest critical items

Review inbox

Every review, every platform, every outlet — one place.

Tickets

Negative and critical reviews, converted into owned, trackable work.

Insights

What's trending across your reviews — clustered by theme, outlet and platform.

Outlet comparison — average rating

Why is Sarat Bose Road moving?

What guests praised

What needs attention

Alerts

Critical reviews, reputation risks and guest issues — the moment they happen.

Briefings

Your morning briefing and daily recap — readable in under a minute.

Ask Kouzina

Kouzina knows your reputation inside out. Just ask.

Settings

Brand voice, reply modes and connected platforms.

Brand voice

Kouzina learned this from 214 replies your team wrote. Adjust anytime — it applies everywhere.

WARMFORMAL

BRIEFDETAILED

House rules

Always invite the guest back — every reply ends with a reason to return.

Never offer refunds or compensation publicly. Move it to DM or phone.

Name the dish or issue the guest mentioned — prove we read it.

Sign off as "Team Kouzina" on cloud brands; outlet name on dine-in brands.

Use Bengali greeting for reviews written in Bengali.

Reply mode per outlet

Connected platforms

Review-alert email ingestion

Zomato, Swiggy, TripAdvisor and EazyDiner don't offer owner APIs — so Kouzina reads their alert emails instead. Two steps:

1. Auto-forward your platform review alerts to reviews@askkouzina.com
2. Tell Kouzina which of your email addresses will do the forwarding:

Gmail: Settings → Filters → create filter "from:(zomato.com OR swiggy.in)" → Forward. Kouzina routes each email to your workspace by recognising your forwarding address.

Outlets

The restaurants and cloud brands this workspace tracks. Reviews are matched to outlets by their keywords.

Your outlets

Name	Short name	Type	Match keywords

Add an outlet

Keywords are how alert emails and Google listings get matched to this outlet. The outlet name always counts as a keyword.

Users & access

Create accounts for your team and choose which brands each person can see.

Team accounts

Name	Email	Role	Brands	Status	Last login

Create a new user

Brand access (leave all unticked = all brands)

A negative review just went live. Nobody on your team knows yet.

Reviews are scattered across 10+ platforms

Dozens of reviews, still unanswered

One outlet's rating is slipping. You don't know why.

Think of Kouzina as a full-time reputation team member

Kouzina watches every platform, so you don't have to

Feedback becomes tickets. Tickets get owners.

Kouzina tells you what's going wrong — before it gets worse

Something critical lands? You know in seconds.